As we are a local management company, we can provide 24/7 support both to you and your guests not only via remote contact but also by being on site at your property as needed. We have a large network of local professionals on hand to assist with any type of emergency and we can fully manage any call outs required.
Following your property being listed, we manage all guest enquiries and bookings for the property. We have a high response rate for guest requests and booking enquiries which we are proud of. From initial contact, through to check in and check out, we are on hand for your guests to ensure they have the perfect stay within your property. We provide clear and concise instructions for any self-check-ins or a personal on site check in for your guests. This can also be applied for guest check-outs. Prior to guest arrival, throughout the check in process and during the guests stay, we can be on hand both remotely and on-site at the property as required. We fully manage any dispute resolution to ensure any issues which may arise are dealt with in a timely and professional manner, in line with any rental platform policies and procedures. We also provide you with an ongoing snapshot of your bookings, so that you are fully aware of the property’s rentals and a financial snapshot of all upcoming income.
We carry out ongoing market analysis, to identify rental trends and market demands. We then monitor and manage a flexible pricing strategy to ensure your property is reaching the right target audience to reach its maximum pricing potential. With our in-depth local knowledge, we can identify the peak rental periods throughout the year. We then adjust our strategy to ensure you secure the maximum amount of bookings and income.
We use a range of rental platforms in line with your property and the local market to ensure your property is advertised in the correct way to maximise and increase leads and bookings. We advertise and market your property directly, along with some of the leading holiday rental platforms such as Airbnb and Booking.com.